Housekeeping Coordinator

4 weeks ago


Biloxi, Mississippi, United States Caesars Entertainment Full time
Job Summary

We are seeking a highly skilled and detail-oriented Housekeeping Coordinator to join our team at Caesars Entertainment. As a key member of our front desk team, you will be responsible for ensuring the smooth execution of the rooming process, providing exceptional customer service, and maintaining the highest standards of quality and efficiency.

Key Responsibilities
  • Coordinate the pre-blocking, pre-registration, and final check-in of guests, ensuring accurate room assignments and timely check-in processes.
  • Post charges and settle folios for individuals and groups, resolving any discrepancies or issues that may arise.
  • Assist with room changes, rush rooms, and special requests, ensuring that all guests receive exceptional service and attention to detail.
  • Build customer loyalty by working closely with the front office team to deliver great service and resolve any customer issues promptly and courteously.
  • Assume the role of front desk clerk as needed, greeting and welcoming guests, and ensuring that all guest contact is courteous, informative, and thorough.
Requirements
  • High school diploma or equivalent required.
  • Superior customer service and interpersonal skills required.
  • Professional appearance and demeanor required.
  • Experience in data entry and dealing with the public required.
  • Proficiency in Microsoft Word, Outlook, Excel, and LMS system knowledge preferred.
Working Conditions

This role requires the ability to move in and around the casino, hotel, and front desk areas, and to stand for long periods of time. The successful candidate must be able to lift and carry up to 25 pounds, and respond to visual and aural cues. A well-groomed appearance and ability to work in a fast-paced environment are essential.

This is a full-time position, requiring flexibility to work nights, weekends, and holidays as necessary. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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