High Stakes Food and Beverage Attendant
1 week ago
As a High Stakes Food and Beverage Attendant at Grand Casino, you will provide exceptional service to Guests in the high stakes gaming areas, ensuring a delightful and memorable experience in accordance with our high standards of Guest Service.
Key Responsibilities- Provide a warm and welcoming reception to Guests upon arrival, ensuring a positive first impression.
- Take and fill all food and beverage orders promptly and accurately, maintaining the area in accordance with venue standards.
- Attend to Guests' needs on a continual basis, ensuring all requests are promptly fulfilled.
- Deliver efficient and courteous service of food and beverages to lounge Guests, adhering to venue standards.
- Address any Guest questions and direct concerns to appropriate management.
- Maintain knowledge of the Dram Shop Act, gaming, and beverage regulations.
- Work collaboratively with Beverage Servers, Bar Backs, Utilities, Leaders, and other Associates to ensure efficient operations.
- Collaborate with Casino Hosts, Grand Rewards Reps, Slot Associates, Leaders, and Marketing Personnel to ensure smooth operations.
- Balance sales in compliance with the Cash Handling and Over/Short Policy and ensure prompt and courteous payment handling from Guests.
- Verify the availability and readiness of Food Options and assist with maintenance tasks (side work, opening/closing duties) as necessary.
- Maintain a clean and sanitary area at all times, fully complying with health regulations.
- Serves and develops others by building relationships.
- Fosters an inclusive workplace where inclusion and individual differences are valued.
- Collaborates across boundaries to achieve common goals.
- Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
- Sets direction and influences others to translate vision into action.
- Demonstrates drive for continued personal and professional growth.
- We have a fun, energetic personality and are adventurous, creative, and open-minded.
- We strive to lead through our seven (7) values in all that we do: Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty.
- Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making, and engagement across all levels of the organization.
- We are a career accelerant, which means developing our Associates is one of our main priorities.
- We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
- A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
- High School diploma or GED required.
- Two (2) years of Fine Dining and/or Banquet Service experience or three (3) years of Casual Restaurant Service experience.
- Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
- Alcohol Awareness Certification within 2 months of employment.
- Must be able to secure license from Gaming Regulatory Authority (GRA).
- Responsible for following all relevant Detailed Gaming Regulations (DGR's).
- Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
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