Guest Service Associate
2 months ago
About the Role:
As a Guest Service Associate at Grand Casino, you'll play a vital role in creating memorable experiences for our patrons. You'll be responsible for providing exceptional service at every touchpoint, ensuring that guests feel welcomed, valued, and satisfied.
Your Responsibilities:
- Guest Interaction: Greet guests warmly, provide information about the venue, and assist with seating arrangements.
- Order Processing: Accurately process guest orders, ensuring timely delivery of food and beverages.
- Payment Handling: Manage cash transactions efficiently and securely, adhering to established procedures.
- Problem Resolution: Address guest concerns promptly and courteously, striving for quick and satisfactory resolutions.
- Teamwork: Collaborate effectively with fellow team members to maintain a smooth and efficient operation.
- Cleanliness & Maintenance: Contribute to a clean and sanitary dining environment by adhering to health and safety standards.
What We Look For:
- A passion for delivering exceptional customer service.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Attention to detail and accuracy.
- Commitment to teamwork and collaboration.
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