Guest Service Associate

2 months ago


Onamia, Minnesota, United States Grand Casino Full time

About the Role:

As a Guest Service Associate at Grand Casino, you'll play a vital role in creating memorable experiences for our patrons. You'll be responsible for providing exceptional service at every touchpoint, ensuring that guests feel welcomed, valued, and satisfied.

Your Responsibilities:

  • Guest Interaction: Greet guests warmly, provide information about the venue, and assist with seating arrangements.
  • Order Processing: Accurately process guest orders, ensuring timely delivery of food and beverages.
  • Payment Handling: Manage cash transactions efficiently and securely, adhering to established procedures.
  • Problem Resolution: Address guest concerns promptly and courteously, striving for quick and satisfactory resolutions.
  • Teamwork: Collaborate effectively with fellow team members to maintain a smooth and efficient operation.
  • Cleanliness & Maintenance: Contribute to a clean and sanitary dining environment by adhering to health and safety standards.

What We Look For:

  • A passion for delivering exceptional customer service.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Attention to detail and accuracy.
  • Commitment to teamwork and collaboration.


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