Licensed Customer Service Representative

4 weeks ago


White Lake, Michigan, United States The Auto Club Group Full time
Job Title: Licensed Customer Service Representative

We are seeking a highly skilled and customer-focused Licensed Customer Service Representative to join our team at The Auto Club Group. As a key member of our branch, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the growth and success of our organization.

Key Responsibilities:
  • Provide high-level customer service to members, addressing their inquiries and concerns in a timely and professional manner.
  • Promote and sell insurance and travel products to members, identifying opportunities to increase revenue and improve customer satisfaction.
  • Process applications, renewals, and amendments for insurance policies, as well as handle customer payments and transactions.
  • Respond to billing and coverage questions, providing accurate and timely information to members.
  • Participate in office events and activities to promote customer satisfaction and generate revenue.
  • Work effectively in a team environment, collaborating with colleagues to achieve common goals and objectives.
Requirements:
  • Active State Property & Casualty license (or willingness to obtain within 90 days of hire).
  • High School Diploma or equivalent.
  • Proven experience in customer service, insurance, and/or travel sales.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities.
What We Offer:
  • Competitive hourly wage of $23.59, with additional incentives and an annual bonus potential based on performance.
  • Excellent benefits package, including medical, dental, and vision coverage, 401k match, paid parental leave, and more.
  • Opportunities for career growth and advancement within The Auto Club Group.
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual with a passion for insurance and travel sales, we encourage you to apply for this exciting opportunity.



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