Client Success Director
2 days ago
Overview
RainesDev is a leading provider of SaaS solutions empowering businesses to optimize operations and achieve strategic goals.
We're seeking an experienced Client Success Director - Business Development Leader to drive client satisfaction, growth, and retention.
Job Description
The Client Success Director will oversee client relationships, ensuring satisfaction and driving account growth.
This role requires a strategic thinker with strong interpersonal skills, effective communication, and data-driven decision-making.
The ideal candidate will lead a team of Client Success Managers, collaborating with sales, product, and support teams to deliver exceptional service and value to clients.
Responsibilities
- Account Management: Develop and maintain strong relationships with key stakeholders, understanding business needs and objectives.
- Client Onboarding: Oversee the onboarding process for new clients, ensuring a smooth transition and effective utilization of our SaaS solutions.
- Client Retention and Growth: Monitor account health metrics, identify opportunities for upselling and cross-selling additional services or features.
- Team Leadership: Lead and mentor a team of Client Success Managers, providing guidance, training, and support to enhance their effectiveness.
- Data Analysis and Reporting: Utilize data analytics to track client engagement, usage patterns, and satisfaction levels.
- Feedback Loop: Gather client feedback, communicate insights to the product development team to inform product enhancements and new features.
Requirements
Key Skills and Qualifications
- Exceptional communication and interpersonal skills, building rapport and trust with clients.
- Strong analytical and problem-solving skills, utilizing data-driven approaches to decision-making.
- Experience in leading and mentoring teams.
- Proficiency with CRM tools and client success platforms.
Estimate Salary: $120,000 - $150,000 per year
Benefits
- Limited medical, dental, and vision coverage.
- Flexible spending account (FSA) options.
- 401(k) retirement plan with company matching.
- Annual budget for continuing education, courses, or certifications.
- Relocation assistance for eligible candidates.
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