Customer Success Advocate

7 days ago


Miami, Florida, United States ALTO USA, LLC Full time

Job Title: Customer Success Advocate

About the Role:

We are seeking a highly motivated and detail-oriented Customer Success Advocate to join our US Operations team at ALTO USA, LLC. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for building strong relationships with clients.

Job Description:

The Customer Success Advocate is a critical role in ensuring the success of our clients by providing exceptional support and services. This includes:

  • Building collaborative relationships with clients, including retailers, law enforcement, and prosecutors
  • Driving store reporting of criminal activity using client reporting systems or the ALTO app
  • Demonstrating support for client Asset Protection policies and procedures
  • Visiting multiple stores per day/week to build strong relationships with store management, collect police reports, evidence, and CCTV footage

Responsibilities:

The Customer Success Advocate will be responsible for:

  • Serving as the primary point of contact for assigned clients/stores
  • Following up on all active cases/events
  • Case building of habitual offenders targeting multiple store locations
  • Assisting the Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc.

Requirements:

To be successful in this role, you will need:

  • An associate degree and/or a minimum of one year of retail customer service experience
  • A self-driving work ethic with a focus on precision and details
  • A dynamic, high-energy personality and passion to serve clients that creates a positive impact in the community while improving store safety

Benefits:

As a valued member of our team, you can expect:

  • A competitive salary range: $55,000 - $65,000 per year
  • A comprehensive benefits package, including health insurance, dental insurance, life insurance, and 401(k) matching
  • A generous vacation and holiday package

About Us:

ALTO USA, LLC is a leading provider of innovative solutions to create safer communities. We foster a culture that unites creative minds that think unconventionally and celebrate successes together. Our community comprises individuals who value integrity, accountability, and an improved quality of life for all. Through innovative collaboration, we equip ourselves for impact.



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