Customer Success Enablement Expert

7 days ago


Miami, Florida, United States Kandji Full time
Unlock Customer Potential with Kandji

About Us:

Kandji is the Apple device management and security platform that empowers organizations to secure and boost productivity worldwide. With Kandji, Apple devices transform into enterprise-ready endpoints, equipped with the right apps, settings, and security systems.

We're proud of our rapid growth and have partnered with top investors like Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In 2024, we secured $100 million in funding from General Catalyst, taking our valuation to $850 Million.

Our company has seen a 600%+ increase in annual recurring revenue since our Series C in 2021. We've expanded our customer base across 40+ industries, serving notable clients such as Allbirds, Canva, and Notion. We also partner with industry giants like ServiceNow, AWS, and Okta.

Awarded Forbes' Next Billion Dollar Startup List 2023, we're recognized for our potential to become a unicorn startup.

The Opportunity

As a Customer Success Associate at Kandji, you'll be responsible for driving customer success. As a trusted advisor with deep product knowledge, you'll work closely with customers to align their business objectives with our product capabilities.

You'll lead end-user training initiatives, conduct customer onboarding and business reviews, and serve as the 'voice of the customer' in internal meetings. Your goal will be to ensure retention, identify new business opportunities, and drive high product usage and value across our customer base.

This role requires working on-site in our Coral Gables office, Monday through Friday.

How You'll Make a Difference Daily
  • Communicate effectively with customers via chat, email, and video conferences.
  • Onboard and adopt: Drive ROI, retention, expansion, and high product usage across 100+ customers using a consultative approach.
  • Develop custom plans for each customer's onboarding, expansion, and renewal goals.
  • Enablement & Partnership: Lead end-user training, conduct executive business reviews, and monitor product usage to maximize customer value.
  • Evangalize: Communicate new features and functionality that enhance the customer's workflow and drive organizational product adoption.
  • CUSTOMER ADVOCATE: Passionate about the customer experience and skilled in translating feedback into product requests.
  • Collaborate: Work cross-functionally with colleagues to achieve customer goals.
  • Change Leadership: Provide recommendations to improve processes, customer experience, and performance.
  • Team Leadership: Coach team members to their fullest potential, mitigate conflict, and ensure the team is unified on common goals and strategy.
Requirements

To succeed in this role, you'll need:

  • 1-3+ years of experience in a fast-growing company, preferably with SaaS products or ecosystems.
  • 1-3+ years of customer-facing experience as a commercial Customer Success Associate.
  • Experience maintaining ARR of $3M+, including contract values over $100k.
  • Knowledge of support tools like Salesforce, Zendesk, and JIRA.
  • Expertise in driving results while solving complex business problems, both individually and through direct reports.
  • Excellent presentation, organizational, and communication skills.
  • Able to partner effectively with C-Suite, VP, and Director-level contacts.
  • Team-oriented, high output, and low ego.
  • Knowledge of SaaS post-sale support motion and technical curiosity is a plus.
  • Able to travel (light travel may be required).
  • Experience working with or supporting Apple devices.
What We Offer

We provide a competitive salary, benefits package including medical, dental, vision, 401(k), PTO, health and wellness days, equity for full-time employees, up to 16 weeks of paid leave for new parents, and modern health benefits.

Join us at Kandji and be part of a dynamic team dedicated to innovation and excellence.



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