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Customer Service Representative
2 months ago
Under general supervision, the Customer Service Representative will provide information to the public regarding water bills, payment schedules, and other services provided. The ideal candidate will be able to set up water utility accounts for new customers, create work orders for field crews, and answer questions regarding billing and payment schedules.
Key Responsibilities- Set up water utility accounts for new customers
- Create and process work orders for field crews, including meter maintenance, re-reads, and leakage
- Answer questions and provide information to the public regarding billing, payment schedules, and other services provided
- Arrange payment agreements up to $300
- Accept payments from walk-in customers, enter payment information into the system for immediate posting, and provide receipts to customers
- Operate mail opening and remittance processing equipment to post payments received
- Balance cash drawers and prepare bank deposits
- Research and prepare account audits
- Process bank drafting requests
- High school education
- Minimum of two years experience in customer service, cashier, or general office work, or any equivalent combination of education and/or experience
- Knowledge of proper English, spelling, and punctuation
- Knowledge of automated systems for billing on accounts, on-line cashiering, and work management
- Knowledge of computer applications, computer equipment usage, and cash management protocol
- Skill in the investigation and determination of facts
- Skill in processing multiple requests quickly
- Skill in accurately entering data and properly coding data to achieve desired results
- Skill in performing complex calculations involving fee and rate structures
- Skill in typing 30-35 wpm
- Ability to listen and ascertain customer needs
- Ability to determine equitable solutions for customers in need
- Ability to count money and give correct change
- Ability to organize detailed information