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Customer Service Professional

1 month ago

Middleton, Wisconsin, United States Link USA Inc Full time
Job Overview

Link USA Inc is seeking a skilled Customer Service Representative to provide exceptional support to clients across the Americas. This role is crucial in maintaining customer satisfaction and collaborating with the sales team to ensure seamless customer experiences.

Key Responsibilities
  • Respond promptly to customer inquiries via various communication channels.
  • Provide detailed product information, including features, benefits, and usage, to customers.
  • Assist customers with order placement, tracking, and delivery status updates.
  • Resolve customer issues and complaints efficiently and professionally, ensuring high customer satisfaction.
  • Collaborate with the sales team to support customer needs and ensure smooth order processing.
  • Maintain accurate and up-to-date customer records in the CRM system.
  • Coordinate with cross-functional teams to address customer needs and concerns, including logistics, product development, and technical support.
  • Process returns, exchanges, and refunds in accordance with company policies.
  • Provide feedback to the management team on recurring customer issues and suggest improvements to enhance the customer experience.
  • Represent the company at industry events, trade shows, and other customer-facing activities as needed.
Requirements
  • Bachelor's degree in business, communications, or a related field (or equivalent experience).
  • Proven experience in a customer service role, preferably within the entertainment technology or related industry.
  • Strong communication, interpersonal, and problem-solving skills.
  • Proficient in English Language (Spanish also desired).
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
  • Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Proficiency in Salesforce CRM software and other customer service tools.
  • Detail-oriented with strong data entry and record-keeping skills.
  • Ability to travel occasionally for industry events and training.
What We Offer

We offer competitive compensation, including a base salary and a comprehensive benefits package.

If you are a passionate customer service professional with a commitment to excellence and a desire to support the growth of a dynamic company, we invite you to apply for the Customer Service Representative position at Link USA Inc.