Customer Service Representative

4 weeks ago


Independence, Missouri, United States Mr. Rooter Plumbing of Columbus, Cleveland and Toledo Full time
Job Summary:

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our operations team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring a positive experience for our clients.

Key Responsibilities:

Answer all customer inquiries and resolve issues in a timely and professional manner
Input customer data into our service-specific software system and verify job tickets for accuracy
Collaborate with the FIR department to ensure effective customer communication and follow-up
Participate in the management of our Customer Retention program

Requirements:

Excellent customer service and communication skills
Ability to work in a fast-paced environment and prioritize tasks effectively
Proficiency in computer software and ability to learn new systems quickly
Strong analytical and problem-solving skills

What We Offer:

Competitive hourly rate with opportunities for advancement
Paid training and development programs
Comprehensive benefits package, including health, dental, and vision insurance
Flexible scheduling and paid time off
Bonus opportunities and recognition for outstanding performance

About Us:

Mr. Rooter Plumbing is a leading provider of residential and commercial plumbing services in NE Ohio, Columbus, and Toledo. With over 80 vehicles on the road and 129 employees, we are committed to delivering exceptional customer service and building long-term relationships with our clients.

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