Assistant Manager

4 days ago


Southfield, Michigan, United States Havepurpose Full time

Job Summary

The Assistant Center Manager role is a performance-based, hands-on, customer-focused position that assists the Center Sales Manager in handling daily operations, ensuring compliance with federal and state regulations, and adhering to company policies and procedures. This role requires attention to detail, excellent customer service skills, and a passion for sales.

Key Responsibilities

  • Actively lead and assist employees in meeting performance metrics as defined by management.
  • Understand, recommend, and sell financial products and services to customers.
  • Build strong relationships with current and prospective customers, in person and over the phone.
  • Manage customer concerns and actively participate in customer transactions.
  • Deploy marketing efforts in the community to generate sales and customer growth.
  • Assist the CSM in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance.
  • Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations.
  • Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards.
  • Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation.
  • Perform and document collection calls, field visits, and any other approved collection activities.

Requirements

  • High School Diploma or equivalent required; some college preferred.
  • Sales and customer service experience required, or equivalent experience.
  • Two years of experience in one or more of the following areas is preferred: sales, retail, banking, or collections.

Competencies

  • Compliance/Integrity
  • Customer Centricity
  • Dependability
  • Interpersonal Skills
  • Resilience
  • Results/Accountability
  • Sales Skills
  • Working with Diverse Populations

Travel

Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post-offer screens, including a criminal background check, MVR, credit check where required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required. Must meet all applicable state and local regulatory requirements.


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