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Senior Mobile Expert

2 months ago

Cedar Hill, Texas, United States Disability Solutions Full time
About the Role

We are seeking a highly skilled and experienced Senior Mobile Expert to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service and sales experiences to our customers.

Key Responsibilities
  • Sell appropriate products, features, and services based on customer needs.
  • Resolve customer pain points in one interaction utilizing in-store systems and digital tools.
  • Complete ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
  • Consistently leverage digital tools in interactions and onboarding.
  • Work collaboratively to build and contribute to a culture of sales and service.
Requirements
  • High School Diploma/GED (Required)
  • Retail: 12+ mos. Neighborhood Mobile Expert (Required)
  • Elite Expert, Account Care (Required)
  • Elite Expert, Technical Care (Required)
Preferred Qualifications
  • Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
  • Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
  • Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
  • Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
  • Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. We also offer mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

About T-Mobile

T-Mobile USA, Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling.