Client Account Specialist
4 weeks ago
Position Overview:
The Customer Service Representative plays a crucial role in managing customer accounts and ensuring timely payments. This position involves direct communication with clients regarding overdue balances and facilitating suitable payment arrangements.
Key Responsibilities:
1. Engage with clients who have outstanding accounts through phone communication to discuss payment options and resolve any issues.
2. Accurately record all customer interactions in the company’s database to maintain comprehensive records.
3. Safeguard sensitive customer information, ensuring confidentiality and adherence to privacy standards.
4. Strive to achieve or surpass daily, weekly, and monthly collection goals while complying with relevant regulations.
Essential Qualifications:
- Minimum of 1 year experience in a customer service or administrative role.
- Exceptional customer service skills with a strong ability to listen and respond effectively.
- High attention to detail and a proven ability to meet deadlines.
- Proficient in data entry with a solid understanding of Microsoft Word and Excel.
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