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Accounts Receivable Specialist
2 months ago
Company Overview:
We are a leading provider of managed IT and VOIP services for small businesses, offering tailored solutions to meet the unique needs of our clients. With a focus on delivering exceptional customer service, we help businesses optimize their IT infrastructure and communication systems. We are seeking an experienced and proactive Accounts Receivable Specialist to join our team and support our growing client base.
Position Overview:
The Accounts Receivable Specialist will play a key role in managing and maintaining our accounts receivable process. The ideal candidate will have a strong background in B2B professional services, particularly in environments with recurring billing. Reporting directly to the Controller, this on-site, full-time role will require a proactive approach to communication, customer service, and A/R management, including reducing A/R aging and resolving backlogs.
Key Responsibilities:
- Customer Outreach: Make daily contact with customers regarding outstanding invoices, ensuring timely payment and resolving any issues related to billing.
- Team Collaboration: Work closely with account teams to provide exceptional customer service and ensure seamless communication regarding payment status and client satisfaction.
- Tracking and Reporting: Maintain accurate records of A/R activities, updates, and follow-up actions using SAP Business One, and provide regular reports to management.
- A/R Management: Consistently manage accounts receivable backlogs and proactively reduce A/R aging across the customer base through strategic follow-up and resolution efforts.
- Customer Service: Address customer inquiries regarding invoicing and payments, ensuring a positive client experience and effective problem resolution.
- Process Improvement: Identify opportunities to improve the efficiency of the A/R process and implement best practices for recurring billing management.
Qualifications:
- Proven experience in accounts receivable, preferably in a B2B professional services environment with recurring billing.
- Experience with SAP Business One or similar ERP/accounting software.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- A proactive approach to managing A/R, reducing backlogs, and resolving customer issues.
- High attention to detail, organizational skills, and the ability to work independently.
- Familiarity with managed IT or VOIP services is a plus.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Opportunities for professional growth within a dynamic IT and communications company.
