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Senior Business Control Specialist

2 months ago

Jacksonville, Florida, United States Bank of America Full time
Job Title: Senior Business Control Specialist

At Bank of America, we are committed to helping our customers achieve their financial goals through responsible growth. As a Senior Business Control Specialist, you will play a critical role in driving and executing internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

Key Responsibilities:
  • Provide analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards.
  • Monitor and test controls by evaluating data to identify issues and control improvements for remediation.
  • Implement optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts.
  • Conduct and coordinate quality inspection reviews to enhance employee performance and control effectiveness.
  • Perform QA activities including executing on controls, managing cases, and reporting results.
  • Execute initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success.
  • Support the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting.
  • Monitor and execute SPI inventory/Process Owner Portal (POP) change requests and validating outcomes; includes POP data entry.
  • Partner and lead discussions with ETS Management, Risk & Compliance, and other SPI content owners to validate inventory accuracy.
  • Facilitate periodic evaluation of process and control effectiveness ensuring compliance with laws, rules, regulations, policies, and standards.
  • Ability to build and leverage positive relationships with FLU partners.
  • Act as the champion for key Risk and process management initiatives and ongoing process improvements related to SPI governance.
  • Engagement and support of metric reporting and oversight of inventory.
  • Prepare executive risk forum materials and presentations.
  • Ensure accurate and consistent risk disciplines are in place to deliver the best outcomes for our customers, clients, and shareholders, and to protect our company's reputation.
  • Communicate risk positions crisply and candidly with leaders across the organization and with internal business partners.
  • Demonstrate commitment to excellence by reducing inefficiencies, mitigating risks, and minimizing potential issues.
  • Contribute to the Global Operations (GO) Quarterly Risk ID and annual Risk and Control Self-Assessment (RCSA).
Requirements:
  • A minimum 5 years of financial services experience relating to risk management, audit or compliance disciplines.
  • Strong verbal & written communication skills, including questioning, listening, influencing, critical thinking and connecting appropriate solutions to FLU needs. Ability to build and leverage positive relationships with FLU partners.
  • Prior experience developing Quality Assurance (QA) Framework/SPI Inventories.
  • Strong critical thinking skills and demonstrated ability to balance risk / reward in the decision making process.
  • Strong research, attention to detail, planning, and management organizational skills.
  • Ability to make recommendations and provide guidance to effectively guide tasks.
  • MS Office Proficiency (Excel, Word, PowerPoint).
  • Flexibility and ability to effectively work in a changing environment.
  • Ability to simplify analysis and complex information into succinct executive-level presentations.
Preferred Qualifications:
  • ETS knowledge/experience.
Skills:
  • Controls Management.
  • Issue Management.
  • Monitoring, Surveillance, and Testing.
  • Quality Assurance.
  • Risk Management.
  • Analytical Thinking.
  • Attention to Detail.
  • Critical Thinking.
  • Problem Solving.
  • Written Communications.
  • Decision Making.
  • Innovative Thinking.
  • Prioritization.
  • Recording/Organizing Information.
  • Research.