Senior Client Relationship Manager
2 weeks ago
Position: Senior Client Relationship Manager (eCommerce)
Company: WineDirect
WineDirect stands as the premier provider of ecommerce and fulfillment services tailored for wineries of various scales. Our mission is to empower wineries by delivering outstanding service and innovative solutions that enable them to thrive in a competitive landscape. Our team is recognized for its friendly, passionate, and diligent approach, fostering a vibrant and enjoyable workplace.
We are in search of a proactive and enthusiastic individual to become a part of our Enterprise Success team as a Senior Client Relationship Manager.
This role focuses on cultivating and sustaining robust relationships with our clientele, acting as their champion within WineDirect. You will work closely with internal teams and winery representatives to enhance client workflows and spearhead continuous improvement efforts.
Key Responsibilities:
- Build and nurture relationships with clients
- Identify and communicate system issues and enhancement suggestions
- Facilitate online meetings and conduct client visits
- Collaborate with clients to propose platform improvements
- Assess solutions and recommend enhancements
- Maintain documentation of client interactions and progress
- Engage in sales opportunities
- Participate in team meetings for effective project oversight
- Perform additional duties as required
Ideal Candidate Profile:
The ideal candidate will possess a strong sense of empathy and a commitment to delivering exceptional experiences for our partners and clients. Experience in training, public speaking, and software technology is essential, along with a solid understanding of the wine sector and technical training.
- Minimum of 3 years in training or public speaking roles
- Familiarity with the wine industry and the WineDirect platform
- Outstanding communication and presentation skills
- Strong organizational and time-management capabilities
- Passion for enhancing customer experiences
- Collaborative team player with problem-solving abilities
- Capacity to manage multiple tasks and prioritize effectively
- Proficiency in Microsoft Office Suite
Why Choose WineDirect:
- Transform the global wine industry
- Collaborate with a supportive team
- Empowered decision-making environment
- Competitive compensation package
- Equal Opportunity Employer
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