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Senior Client Relationship Manager

2 months ago

Sherwood, Arkansas, United States WineDirect Full time

Position: Senior Client Relationship Manager (eCommerce)

Company: WineDirect

WineDirect stands as the premier provider of ecommerce and fulfillment solutions tailored for wineries of various scales. Our mission is to empower wineries by delivering outstanding service and innovative strategies to thrive in the competitive landscape of today’s market. Our team is recognized for its friendly, passionate, and diligent approach, fostering a vibrant and enjoyable workplace.

We are in search of a proactive and enthusiastic individual to become a part of our Enterprise Success team as a Senior Client Relationship Manager.

This position entails cultivating and sustaining robust relationships with our clientele, acting as their representative within WineDirect. You will work closely with internal teams and winery representatives to enhance client workflows and spearhead continuous improvement efforts.

Key Responsibilities:

  • Develop and nurture relationships with clients
  • Identify and communicate system issues and enhancement opportunities
  • Facilitate online meetings and in-person consultations with clients
  • Collaborate with clients to design platform improvements
  • Assess solutions and propose enhancement recommendations
  • Maintain documentation of client interactions and progress
  • Engage in sales opportunities
  • Participate in team meetings for effective project oversight
  • Perform additional duties as required

Candidate Profile:

The ideal candidate will possess a strong sense of empathy and a commitment to delivering exceptional experiences for our partners and clients. Experience in training, public speaking, and software technology is essential, along with a solid understanding of the wine sector and technical training.

  • Minimum of 3 years in training/public speaking roles
  • Familiarity with the wine industry and the WineDirect platform
  • Outstanding communication and presentation abilities
  • Strong organizational and time-management skills
  • Dedication to enhancing customer experiences
  • Collaborative team player with problem-solving capabilities
  • Capacity to manage multiple tasks and prioritize effectively
  • Proficiency in Microsoft Office Suite

Why Choose WineDirect:

  • Transform the global wine industry
  • Collaborate with a supportive team
  • Empowered decision-making environment
  • Competitive compensation package
  • Equal Opportunity Employer