Customer Experience Representative

2 weeks ago


Wadsworth, Ohio, United States Enthusiast Auto Holdings Full time
About the Role

Evannex is seeking a highly skilled Customer Advocate to join our team in Northeast Ohio. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences for Tesla and EV enthusiasts worldwide.

Key Responsibilities
  • Customer Communication: Provide timely and accurate responses to customer inquiries and complaints via various channels, including live chat, email, and phone calls.
  • Order Management: Enter and modify customer orders as needed, ensuring all orders are processed efficiently and effectively.
  • Product Support: Offer expert advice and support across our product offerings, helping customers find solutions that meet their needs and expectations.
  • Social Media Engagement: Engage with customers on our social media platforms, providing clear and effective communication to resolve issues and provide support.
  • Team Collaboration: Work closely with cross-functional teams to ensure seamless customer experiences and resolve any issues that may arise.
Requirements
  • Passion for the EV Industry: Previous experience with Tesla or EV is preferred.
  • Excellent Communication Skills: Ability to interact effectively with customers and internal stakeholders, remaining calm under pressure.
  • Customer Service Experience: 1-2 years of proven experience in customer service and/or sales, with a strong track record of resolving customer issues.
  • Education and Certifications: High school diploma or equivalent; additional education or certifications in customer service or product support are a plus.
  • Technical Skills: Proficient in computer and data entry skills, with strong organizational skills and attention to detail.


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