F&B Operations Manager

1 week ago


Lenoir City, Tennessee, United States WindRiver Lakefront & Golf Community - Club House Full time
About the Job

The Food and Beverage Operations Manager is responsible for overseeing the culinary operations of WindRiver Lakefront & Golf Community - Club House. This includes managing the development and implementation of menus, as well as ensuring that all food and beverage services meet the highest standards of quality and excellence.

Key Responsibilities
  • Leadership and Strategic Planning
    • Develop and implement comprehensive plans to improve the overall quality and efficiency of food and beverage operations.
    • Collaborate with the Executive Chef to create menus and pricing strategies that meet the needs of our members and guests.
    • Ensure compliance with all relevant regulatory rules and standards, including OSHA, U.S. Department of Labor, and state and local health departments.
  • Member and Customer Service
    • Train staff on exceptional customer service skills, including five-star hospitality, etiquette, and communication.
    • Develop and implement strategies to increase member satisfaction and repeat business.
    • Ensure that all food and beverage services are delivered with a high level of quality and consistency.
  • Operations
    • Develop and maintain visual and presentation standards for all food and beverage managed areas.
    • Ensure that all food and beverage staff are properly trained and equipped to provide exceptional service.
    • Maximize food and beverage sales through effective marketing and promotional strategies.
  • Personnel
    • Recruit, hire, and train staff to meet the needs of our food and beverage operations.
    • Develop and implement effective systems for managing staff schedules, payroll, and benefits.
    • Ensure that all staff are properly trained and equipped to provide exceptional service.
Requirements
  • 4+ years of experience in full-service restaurant management.
  • 1 year of experience in bartending or a related field.
  • Current TN ABC license.
  • ServeSafe certification preferred.
  • High school diploma required; bachelor's degree preferred.
Knowledge, Skills, and Abilities
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and make decisions quickly.
  • Knowledge of health and safety standards and regulations.
  • Ability to preserve exceptional levels of customer service in a fast-paced environment.

Physical Requirements: Must be able to bend, stoop, climb stairs, twist, kneel, lift, push, and pull items weighing 55lbs. Must be able to stand and continuously move throughout the workday. Must be willing to work outdoors and be comfortable in varying weather.



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