F&B Operations Manager

2 hours ago

Lenoir City, Tennessee, United States WindRiver Lakefront & Golf Community - Club House Full time
About WindRiver

WindRiver is a premier luxury lifestyle residential community in East Tennessee, offering a range of businesses including real estate, development, building, landscaping, property management, club membership, member services, hospitality, dining, events, golf, and marina management.

Our employees enjoy working in a rewarding, financially solid, and beautifully scenic environment, with opportunities for professional growth and recognition.

About the Job

The Food and Beverage Operations Manager is responsible for overseeing the development and management of all culinary offerings, services, and related business units at WindRiver. This role ensures that all operational policies and procedures align with the company's goals and mission, and provides a five-star guest experience.

Key Responsibilities
  1. Leadership and Strategic Planning
  • Maintain knowledge of and ensure compliance with regulatory rules and standards, including OSHA, U.S. Department of Labor, and state and local health departments.
  • Participate in executive team, department, and other meetings.
  • Identify areas for growth and improvement, and develop strategies to increase revenue and customer loyalty.
  • Act as an ambassador for WindRiver, maintaining knowledge of all company activities, community areas, member offerings, and events.
  • Develop close working relationships with department and business unit heads to ensure effective communication and collaboration.
Member and Customer Service
  • Train staff on five-star hospitality, etiquette, and communication skills.
  • Maintain member and guest satisfaction by handling inquiries, concerns, and comments, and providing solutions.
  • Increase member satisfaction and repeat business by soliciting feedback and implementing service improvement ideas.
  • Maintain consistency of service by being aware of and prepared for events, large parties, and reservations.
Operations
  • Develop and maintain visual and presentation standards for all F&B managed areas, and ensure proper space preparation.
  • Ensure that all F&B staff are in proper uniform and adhere to WindRiver's appearance standards.
  • Maximize food and beverage sales by personally reaching out to members and introducing them to WindRiver's culinary offerings.
  • Develop, implement, and train staff on F&B operational policies and procedures, including opening and closing tasks, cleaning standards, end-of-day reporting, and cash handling and reconciliation.
  • Ensure proper food handling procedures, including the proper dating and storage of all food items and alcohol.
  • Collaborate with the Executive Chef in the creation of menus and menu pricing as needed.
  • Conduct regular inventories of F&B goods, including ingredients, beverages, china, glass, and silverware.
  • Manage the upkeep and maintenance needs of all physical F&B locations and equipment.
  • Lead preparations of annual F&B budgets and business planning.
  • Ensure all F&B areas are properly secure upon departure, and that all lights, equipment, doors, etc. are turned off or locked.
Personnel
  • Work with HR to recruit and hire staff.
  • Manage and train staff in all technical and non-technical aspects of their role, including WindRiver standards of quality and service.
  • Ensure proper staffing levels at all times, and fill in as needed.
  • Create, maintain, and distribute weekly schedules for staff, and communicate changes as appropriate.
  • Maintain accurate daily and weekly punch details for F&B staff.
  • Manage employee relation issues, and review incidents with the Human Resource Manager.
  • Complete and administer annual employee performance reviews.
  • Evaluate and supervise performance, and carry out coaching and disciplinary action as needed, in accordance with WindRiver's policies and applicable laws.
Benefits

WindRiver offers a range of benefits, including:

  • Competitive Pay
  • Paid Time Off
  • Paid Holidays
  • Medical, Dental, and Vision
  • Company-paid short-term and long-term disability
  • Company-paid life insurance
  • Discounts at local area attractions
Qualifications

The ideal candidate will have:

  • 4+ years' experience in full-service restaurant management
  • 1 year in a bartending role with a full bar
  • Must be a minimum of 18 years old
  • Current TN ABC license
  • ServeSafe Certified preferred
  • High School Diploma required; Bachelors Degree preferred
Knowledge, Skills, and Abilities

The successful candidate will possess:

  • Ability to work weekend, holiday, and evening shifts
  • Understanding of restaurant etiquette and operations
  • Expertise in health and safety standards and regulations
  • Ability to improvise and make decisions based on business or guest needs
  • Must be able to maintain professional composure while managing large groups quickly and efficiently
  • Must be able to demonstrate positive model of leadership, respect, and behavior for staff to emulate and follow
  • Must be able to preserve exceptional levels of customer service in a fast-paced environment
  • Excellent track record of communication skills working as a team player and manager
  • Be willing to attend continuing education courses and training to further develop knowledge, skills, and abilities

Physical Requirements: Must be able to bend, stoop, climb stairs, twist, kneel, lift, push, and pull items weighing 55lbs. Must be able to stand and continuously move throughout the workday. Must be willing to work outdoors and be comfortable in varying weather.

  • F&B Operations Manager

    4 hours ago

    Lenoir City, Tennessee, United States WindRiver Lakefront & Golf Community - Club House Full time

    About WindRiverWindRiver is a premier luxury lifestyle residential community in East Tennessee, offering a range of businesses including real estate, development, building, landscaping, property management, club membership, member services, hospitality, dining, events, golf, and marina management.Our employees enjoy working in a rewarding, financially solid,...

  • Restaurant Operations Manager

    4 weeks ago

    Lenoir City, Tennessee, United States Vibe Restaurants Full time

    About the Role:The General Manager at Vibe Restaurants is a key leader responsible for driving business results and maintaining operational excellence in our restaurants. This role requires a strategic thinker who can develop and execute plans to drive sales growth, improve customer satisfaction, and maintain a high-performing team.Key...

  • Restaurant Operations Manager

    2 weeks ago

    Lenoir City, Tennessee, United States Vibe Restaurants Full time

    Job SummaryThe General Manager is a key leadership role at Vibe Restaurants, responsible for driving business results and ensuring exceptional customer experiences. This role requires a strategic thinker with strong operational skills, who can lead and develop a high-performing team.Key ResponsibilitiesLead and manage a team of restaurant staff to deliver...

  • Class B CDL Driver

    4 weeks ago

    Lenoir City, Tennessee, United States Orica Full time

    About OricaAt Orica, we are a global leader in mining and civil blasting, shaping the future of the industry through innovation and technology.We are currently seeking a Class B CDL Driver to operate plant and equipment to provide blasting products and services to customers, ensuring a safe and environmentally conscious approach at all...

  • Restaurant Operations Manager

    3 weeks ago

    Lenoir City, Tennessee, United States Wendy's Full time

    Why Wendy'sAs a key member of our restaurant leadership team, the Assistant General Manager plays a vital role in driving business success and delivering exceptional customer experiences.Key Responsibilities:Collaborate with the General Manager to oversee daily restaurant operations and staff management.Ensure compliance with company policies, procedures,...

  • Shift Operations Manager

    1 month ago

    Johnson City, Tennessee, United States Papa John's - PJ Operations Full time

    Job OverviewPapa John's - PJ Operations is seeking a highly skilled Shift Leader to oversee the daily operations of our restaurant. As a Shift Leader, you will be responsible for ensuring the delivery of high-quality products and exceptional customer service.Key ResponsibilitiesOperational ExcellenceSupervise shifts and work areas to maintain a high level of...

  • Restaurant Operations Manager

    8 hours ago

    Lenoir City, Tennessee, United States Vibe Restaurants Full time

    Job SummaryThe General Manager is responsible for leading the restaurant team to achieve sales and profit goals while maintaining a high level of customer satisfaction. This role requires strong leadership and management skills, as well as the ability to analyze financial data and make informed decisions.Key ResponsibilitiesLead and manage the restaurant...

  • Restaurant Operations Manager

    4 weeks ago

    Lenoir City, Tennessee, United States Wendy's Full time

    Lead a Team of High-Performing Crew MembersAs a Shift Manager at Wendy's, you will be responsible for supervising and coaching crew members to deliver exceptional customer experiences. Your primary focus will be on managing the team's opening and closing procedures, ensuring compliance with our high standards for cleanliness, food safety, and line prep...

  • Restaurant Operations Manager

    1 week ago

    Lenoir City, Tennessee, United States Wendy's Full time

    Lead a Team of High-Performing Crew MembersAs a Shift Manager at Wendy's, you will be responsible for supervising and coaching crew members to deliver exceptional customer experiences. Your primary focus will be on managing the team's opening and closing procedures, ensuring compliance with food safety, cleanliness, and timely service standards.Key...

  • Store Operations Manager

    1 day ago

    Lenoir City, Tennessee, United States Walgreens Full time

    Job Description:As a Shift Lead at Walgreens, you will be responsible for ensuring the smooth operation of the store during your shift. This includes opening and closing the store, managing cash handling, and maintaining a clean and organized store environment.Key Responsibilities:Customer Experience:Engage with customers and patients to provide excellent...

  • Restaurant Operations Manager

    2 weeks ago

    Lenoir City, Tennessee, United States Sonic Full time

    Be a Part of the Sonic ExperienceAt Sonic, we're all about serving up more than just burgers and shakes. We're about creating moments of magic for our guests and our team members. As a Restaurant Shift Manager, you'll play a key role in bringing that magic to life.What You'll DoAssist the General Manager and Assistant General Manager in managing the daily...

  • Healthcare Switchboard Operator

    2 weeks ago

    Lenoir City, Tennessee, United States Knoxville Staffing Services Full time

    Experienced Switchboard Operator NeededWe are seeking an experienced switchboard operator to join our team at a healthcare facility in Lenoir City, TN. The ideal candidate will have excellent communication skills and be able to work in a fast-paced environment.Key Responsibilities:Answer and direct phone calls in a professional and courteous mannerManage and...

  • Restaurant Operations Manager

    2 weeks ago

    Lenoir City, Tennessee, United States Arby's Full time

    Be a Part of the Arby's TeamWe're glad you're here! At Arby's, we're passionate about delivering exceptional customer experiences and crafting incredible career opportunities.You'll be in the right place if you're looking for a company where you can:Enjoy weekly pay and flexible schedulesGet free shift meals and discounted menu itemsBenefit from...

  • Market Operations Coordinator

    4 weeks ago

    Lenoir City, Tennessee, United States Eclipse Enterprises Full time

    About the RoleWe are seeking a highly motivated and experienced Market Manager Assistant to join our team at Eclipse Enterprises. As a key member of our store management team, you will be responsible for supporting the store manager in all aspects of store operations, including sales, marketing, and customer service.Key ResponsibilitiesImplement and maintain...

  • Healthcare Facility Switchboard Operator

    1 month ago

    Lenoir City, Tennessee, United States Knoxville Staffing Services Full time

    Experienced Switchboard Operator NeededWe are seeking a skilled and experienced switchboard operator to join our team at a healthcare facility in Lenoir City, TN.Key Responsibilities:Answer and direct phone calls in a professional and courteous mannerManage and operate the switchboard system with ease and efficiencyProvide exceptional customer service to...

  • Machine Operator

    2 weeks ago

    Lenoir City, Tennessee, United States PrideStaff Full time

    PrideStaff Job OpportunityWe are seeking a skilled Machine Operator to join our team at PrideStaff. As a Machine Operator, you will be responsible for setting up and operating fully automated computer-controlled machinery.Key Responsibilities:Set up and operate machinery to meet production requirementsRespond to work order requests in a timely...

  • Production Manager

    15 hours ago

    Lenoir City, Tennessee, United States PrideStaff Full time

    Production Supervisor Job DescriptionPrideStaff is seeking a highly skilled Production Supervisor to oversee our production operations and ensure maximum quality and efficiency. As a key member of our team, you will be responsible for monitoring employees, organizing workflows, and analyzing manufacturing processes to optimize day-to-day activities and...

  • Production Manager

    3 weeks ago

    Lenoir City, Tennessee, United States PrideStaff Full time

    Production Supervisor Job DescriptionPrideStaff is seeking a highly skilled Production Supervisor to oversee our production operations and ensure maximum quality and efficiency. As a key member of our team, you will be responsible for monitoring employees, organizing workflows, and analyzing manufacturing processes to optimize day-to-day activities and...

  • Restaurant Operations Manager

    2 weeks ago

    Lenoir City, Tennessee, United States Pizza Hut Full time

    Pizza Hut Assistant Manager Job DescriptionWe are seeking an experienced Assistant Manager to join our team at Pizza Hut. As an Assistant Manager, you will play a key role in ensuring the success of our restaurant by leading a team of employees and providing exceptional customer service.Key Responsibilities:Maintain fast, accurate service and positive guest...

  • Machine Operator

    1 month ago

    Lenoir City, Tennessee, United States Wise Staffing Group Full time

    Job OverviewWise Staffing Group is seeking a skilled Machine Operator to join our team. As a key member of our production team, you will be responsible for operating machinery to produce high-quality products.Key ResponsibilitiesOperate machinery according to established specifications and guidelines.Set up machines, including loading materials, adjusting...