Restaurant Operations Manager
8 hours ago
Job Summary
The General Manager is responsible for leading the restaurant team to achieve sales and profit goals while maintaining a high level of customer satisfaction. This role requires strong leadership and management skills, as well as the ability to analyze financial data and make informed decisions.
Key Responsibilities
- Lead and manage the restaurant team to achieve sales and profit goals
- Analyze financial data to make informed decisions
- Develop and implement strategies to improve customer satisfaction
- Maintain a clean and safe work environment
- Recruit, train, and develop team members
- Manage labor costs and control expenses
- Monitor and maintain restaurant facilities and equipment
- Ensure compliance with company policies and procedures
Requirements
- Minimum of 5 years of previous food service, retail or restaurant supervisory experience
- Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
- Demonstrated ability in recruiting and selecting team members
- Knowledge of Labor Laws
- Strong written and verbal communication skills
- Initiative and assertiveness
- Strong interpersonal skills and conflict resolution skills
- Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engaged
- Passionate about hospitality and serving the guest
- Ability/flexibility to work 50 – 60 hours per week including mornings, evenings, weekends and/or holidays
- Ability to problem solve
- Ability to accept feedback and willingness to improve
- Ability to set goals, create action plans, and implement those plans
- Ability to measure performance, subjectively and objectively
- Cultivate attractive culture within the restaurant
- Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor
Physical Demands
- The position will be required to lift and carry merchandise items weighing up to approximately 50 pounds and climb a ladder to reach supplies stored in overhead areas as well as to inspect for cleanliness.
- Must have the ability to regularly stand/walk for up to ten (10) hours/day
Education
- Minimum of High School Diploma or GED required, some College preferred
Software Skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
Additional Info
• Must be 18 years of age or older
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