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**Shift Lead
2 months ago
Coffee Commissary, a leading coffee company, is seeking a highly skilled and experienced **Shift Lead** to join our team at Fairfax. As a key member of our team, you will be responsible for overseeing the daily operations of our barista team, ensuring that all beverages are prepared to perfection, and maintaining a welcoming environment for both customers and staff.
Key Responsibilities- Lead and Mentor the Barista Team: Foster a positive and collaborative work environment, providing guidance and support to our baristas to ensure they have the skills and knowledge to deliver exceptional customer experiences.
- Prepare and Serve Coffee Beverages: Prepare a variety of coffee beverages, ensuring each drink meets our high quality standards, and maintain a deep understanding of coffee beans, brewing methods, and equipment.
- Train and Develop Team Members: Train new baristas and provide ongoing coaching to improve skills and knowledge across the team, ensuring they are equipped to deliver exceptional customer experiences.
- Manage Inventory and Supplies: Manage inventory levels and order supplies as needed to ensure the café runs smoothly and efficiently.
- Provide Excellent Customer Service: Handle customer inquiries and feedback with professionalism and a focus on enhancing the customer experience, ensuring that every customer leaves feeling valued and satisfied.
- Maintain a Clean and Organized Environment: Ensure all equipment is properly maintained and cleaned according to company standards, and assist in creating and maintaining an inviting atmosphere in the café.
- Collaborate with the Management Team: Collaborate with the management team on menu development, promotions, and other initiatives to drive customer satisfaction and sales.
- Oversee Opening and Closing Procedures: Oversee the opening and closing procedures, ensuring all tasks are completed efficiently and effectively.
- Proven Experience as a Barista: Proven experience as a barista, with a strong understanding of specialty coffee and a passion for delivering exceptional customer experiences.
- Leadership Experience: Previous leadership experience in a café or coffee shop is preferred, with a proven track record of leading and mentoring teams.
- Excellent Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team, and provide exceptional customer service.
- Strong Organizational Skills: Strong organizational skills and attention to detail, with the ability to multitask and work effectively in a fast-paced environment.
- Flexibility and Adaptability: Flexibility to work a variety of shifts, including weekends and holidays, and a positive attitude and a willingness to continuously learn and grow.
Coffee Commissary is a leading coffee company that has been serving Los Angeles neighborhoods since 2009. We source the finest coffees to be shared in our cafes and beyond, and work directly with producers around the world to foster quality collaboration and fair-trade practices.
