Customer Service Leader

2 weeks ago


Statesville, North Carolina, United States Food Lion Full time
Customer Service Leader

At Food Lion, we're committed to providing exceptional customer service that exceeds our customers' expectations. As a Customer Service Leader, you'll play a critical role in achieving this goal by delivering fast, easy, flexible, and friendly service to our customers.

Key Responsibilities:
  • Provide Exceptional Customer Service: Engage with customers to create a positive shopping experience, greet each customer by name, and unload groceries from carts to belts for easy bagging.
  • Operate the Cash Register: Scan customers' orders, handle payment transactions, and follow standard procedures for cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
  • Maintain a Clean and Organized Store: Ensure the front end area is neat and clean, retrieve shopping carts from the parking lot and cart corrals, and report any register malfunctions to the Customer Service Manager or MOD.
  • Support Store Operations: Assist the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximize sales through excellent customer service, and adhere to all company guidelines, policies, and standard practices.
  • Stay Alert and Assist Customers: Maintain alertness, call for assistance when needed, and identify customers needing assistance to take their order to their car.

Requirements: To be successful in this role, you'll need to be friendly, courteous, and cooperative with other store associates, wear the Food Lion uniform, and have a neat and clean appearance while adhering to the Food Lion dress code.



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