Customer Service Representative
1 month ago
At Food Lion, we're committed to providing an exceptional shopping experience for our customers. As a PT Customer Lead, you'll play a vital role in ensuring our customers receive fast, easy, flexible, and friendly service.
Key Responsibilities:- Provide exceptional customer service by greeting customers, engaging with them, and creating a positive shopping experience.
- Unload customers' groceries from carts to belts, group cold items together, and check for items at the bottom of carts and under baby seats.
- Scan customers' orders, handle payments, and follow standard procedures for cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
- Follow procedures for refunds and error correction, maintain accurate cash control, and identify customers needing assistance.
- Retrieve shopping carts from the parking lot and cart corrals, ensure workstations and front-end areas are neat and clean, and report any register malfunctions or cleaning issues.
- High school graduate or equivalent preferred.
- Effective communication and customer service skills.
- Ability to learn multiple tasks and technical requirements of the job.
- Ability to perform the technical requirements of cashier and service center.
- Meet minimum age requirements to perform specific job functions.
- Meet physical requirements of the position, with or without reasonable accommodations.
Food Lion is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all associates and applicants.
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