Customer Service Representative

1 month ago


Statesville, North Carolina, United States Food Lion Full time
Job Title: PT Customer Lead

At Food Lion, we're committed to providing an exceptional shopping experience for our customers. As a PT Customer Lead, you'll play a vital role in ensuring our customers receive fast, easy, flexible, and friendly service.

Key Responsibilities:
  • Provide exceptional customer service by greeting customers, engaging with them, and creating a positive shopping experience.
  • Unload customers' groceries from carts to belts, group cold items together, and check for items at the bottom of carts and under baby seats.
  • Scan customers' orders, handle payments, and follow standard procedures for cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers.
  • Follow procedures for refunds and error correction, maintain accurate cash control, and identify customers needing assistance.
  • Retrieve shopping carts from the parking lot and cart corrals, ensure workstations and front-end areas are neat and clean, and report any register malfunctions or cleaning issues.
Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Meet minimum age requirements to perform specific job functions.
  • Meet physical requirements of the position, with or without reasonable accommodations.

Food Lion is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all associates and applicants.



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