Customer Service Lead

3 weeks ago


Statesville, North Carolina, United States Food Lion Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Leader to join our team at Food Lion. As a Service Leader, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include managing the customer service standards, assisting the Customer Service Manager, and maintaining a clean and organized front end area of the store.

Main Responsibilities:
  • Customer Service: Provide fast, easy, flexible and friendly service to our customers, ensuring a positive shopping experience.
  • Team Collaboration: Cooperate with other store associates, assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual.
  • Front End Management: Ensure the front end area of the store is clean, organized and well-maintained, adhering to company guidelines and policies.
  • Technical Requirements: Possess the ability to perform the technical requirements of the job, including cash handling and use of computers and other communication systems.
  • Training and Development: Successfully complete computer-based training (CBT) and training aid courses, ensuring you have the necessary skills to perform the job.

Requirements:
  • Education: High school graduate or equivalent preferred.
  • Communication and Customer Service Skills: Effective communication and customer service skills, with the ability to work with a diverse customer base.
  • Technical Requirements: Ability to perform the technical requirements of the job, including cash handling and use of computers and other communication systems.
  • Physical Requirements: Ability to stand 100% of the time, frequently walk short distances, and perform repetitive hand and arm motions.
Working Conditions:
  • Temperature: Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
  • Physical Demands: Meet established volume activity standards for the position, including lifting products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.


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