Customer Service Leader

2 weeks ago


Statesville, North Carolina, United States Food Lion Full time
Job Title: Customer Service Leader - Office Assistant

At Food Lion, we strive to provide our associates with a fulfilling work experience and reward performance and commitment. As a Customer Service Leader - Office Assistant, you will play a critical role in delivering fast, easy, flexible, and friendly service to our customers.

Key Responsibilities:

  • Provide prompt, accurate, and friendly service to customers
  • Unload customers' groceries from cart to belt
  • Check the bottom of every cart and under all baby seats for items before completing an order
  • Follow correct bagging procedures
  • Scan customers' order and handle payment transactions
  • Identify customers needing assistance and offer to take their order to their car
  • Maintain alertness and call for assistance when needed to service customers
  • Check prices quickly and accurately
  • Be courteous and helpful to other associates
  • Wear the Food Lion uniform and maintain a neat and clean appearance
  • Retrieve shopping carts from the parking lot and cart corrals
  • Ensure the work station and front end area of the store has a neat and clean presentation
  • Report any register malfunction to the Customer Service Manager or MOD
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Adhere to all company guidelines, policies, and standard practices
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Notify QA of any cleaning issues or maintenance required on front end
  • Successfully complete computer-based training (CBT) and training aid courses
  • Perform all other duties as assigned

Qualifications:

  • High school graduate or equivalent preferred
  • Effective communication and customer service skills
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Ability to perform the technical requirements of cashier and service center
  • Must meet minimum age requirements to perform specific job functions
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations


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