Customer Service Leader
1 week ago
As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.
Key Responsibilities
- Provide prompt, accurate, and friendly service to customers, creating a positive shopping experience
- Greet each customer and use their name whenever possible
- Avoid personal conversations with other associates when customers are present
- Ensure store office functions are completed accurately and on time, communicating all cash variances to the Assistant Customer Service Manager
- Maintain knowledge of office procedures, including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar
- Ensure the work station and front end area of the store has a neat and clean presentation
- Maintain proper knowledge of all sales associate register functions and Front End accounting services
- Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Perform the tasks of sales associate and customer lead as needed to ensure service standards are maintained
- Maintain alertness and call for assistance when needed to service customers per service standards
- Be courteous and helpful to other associates
- Wear the Food Lion uniform, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
- Adhere to all company guidelines, policies, and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform all other duties as assigned
- High school graduate or equivalent preferred
- Effective communication and customer service skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to perform the technical requirements of cashier and service center
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Ability to use computers and other communication systems required to perform job functions
- Perform repetitive hand and arm motions
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time, frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
- Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
BOTTLES where applicable:
Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.
-
Customer Service Leader
2 weeks ago
Statesville, North Carolina, United States Food Lion Full timeJob Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible, and friendly service to our customers. The ideal candidate will have effective communication and customer service skills, with the ability to learn multiple tasks and technical requirements of the job.Key Responsibilities:Provide prompt,...
-
Customer Service Leader
2 weeks ago
Statesville, North Carolina, United States Food Lion Full timeCustomer Service LeaderAt Food Lion, we're committed to providing exceptional customer service that exceeds our customers' expectations. As a Customer Service Leader, you'll play a critical role in achieving this goal by delivering fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide Exceptional Customer Service: Engage...
-
Customer Service Leader
5 days ago
Statesville, North Carolina, United States Food Lion Full timeJob Title: Customer Service LeaderJob Summary:At Food Lion, we are committed to providing our customers with an exceptional shopping experience. As a Customer Service Leader, you will play a critical role in achieving this goal by providing fast, easy, flexible, and friendly service to our customers.Key Responsibilities:* Provide prompt, accurate, and...
-
Customer Service Leader
2 weeks ago
Statesville, North Carolina, United States Food Lion Full timeJob Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to provide exceptional customer service and support to our customers. As a key member of our front-end team, you will be responsible for ensuring a positive shopping experience for our customers.Key Responsibilities:Provide fast, easy, flexible, and friendly service to...
-
Customer Service Leader
2 weeks ago
Statesville, North Carolina, United States Food Lion Full timeJob Title: Customer Service Leader - Office AssistantAt Food Lion, we strive to provide our associates with a fulfilling work experience and reward performance and commitment. As a Customer Service Leader - Office Assistant, you will play a critical role in delivering fast, easy, flexible, and friendly service to our customers.Key Responsibilities:Provide...
-
Customer Service Lead
2 days ago
Statesville, North Carolina, United States Food Lion Full timeJob SummaryWe are seeking a highly motivated and customer-focused Service Leader to join our team at Food Lion. As a Service Leader, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers. Your key responsibilities will include managing the customer service standards, assisting the...
-
Customer Service Representative
4 days ago
Statesville, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...
-
Customer Service Representative
2 weeks ago
Statesville, North Carolina, United States Domino's Franchise Full timeAbout the JobWe're seeking a Customer Service Representative to join our team at Domino's Franchise. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, answering phone calls, and making pizzas with a smile.Key Responsibilities:Answer phone calls and respond to customer inquiries in a timely...
-
Customer Service Representative
1 week ago
Statesville, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Statesville, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
1 week ago
Statesville, North Carolina, United States Love's Travel Stops & Country Stores Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Love's Travel Stops & Country Stores. As a Customer Service Representative, you will be responsible for providing fast, friendly, and accurate services to our customers.Key ResponsibilitiesProvide general customer service duties, including helping customers find items,...
-
Customer Service Representative
1 month ago
Statesville, North Carolina, United States Domino's Franchise Full timeAbout the JobWe're looking for Customer Service Representatives to join our team at Domino's Franchise. As a Customer Service Representative, you'll be the face of our company, answering phone calls and providing excellent customer service.Key ResponsibilitiesAnswer phone calls and respond to customer inquiriesProvide solutions to customer complaints and...
-
Customer Service Associate
1 month ago
Statesville, North Carolina, United States Circle K Stores, Inc. Full timeCustomer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.About the Role:Provide exceptional customer service to our valued customers.Assist customers with inquiries and resolve issues in a timely and professional manner.Work collaboratively with store...
-
Customer Service Representative
4 days ago
Statesville, North Carolina, United States Loves Travel Stops & Country Store Full timeJob SummaryWe are seeking a skilled and friendly Customer Service Representative to join our team at Loves Travel Stops and Country Stores. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and welcoming store environment, and performing various duties to ensure a positive customer...
-
Customer Service Representative
2 weeks ago
Statesville, North Carolina, United States Food Lion Full timeCustomer Lead Job DescriptionAt Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and reward performance and commitment. Our Customer Lead role is designed to provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards.Key...
-
Customer Service Representative
2 weeks ago
Statesville, North Carolina, United States Food Lion Full timeJob Title: PT Customer LeadAt Food Lion, we're committed to providing an exceptional shopping experience for our customers. As a PT Customer Lead, you'll play a vital role in ensuring our customers receive fast, easy, flexible, and friendly service.Key Responsibilities:Provide exceptional customer service by greeting customers, engaging with them, and...
-
Customer Service Representative
2 weeks ago
Statesville, North Carolina, United States Love's Travel Stops & Country Stores Full timeJob SummaryWe are seeking a highly motivated and customer-focused Cashier and Customer Service Specialist to join our team at Love's Travel Stops & Country Stores. As a key member of our sales floor team, you will provide exceptional customer service, maintain a clean and welcoming store environment, and support the sales and operations of our retail...
-
Customer Service Associate
1 month ago
Statesville, North Carolina, United States Circle K Stores, Inc. Full timeStore Overview: We are seeking a Customer Service Representative to join our team at Circle K Stores, Inc. **Location:** Our store is located at 1803 Safreit Loop, Statesville, North Carolina 28625. **Availability:** We offer flexible scheduling to accommodate your needs. **Responsibilities:** As a Customer Service Representative, you will be...
-
Customer Service Representative
4 days ago
Statesville, North Carolina, United States Domino's Pizza LLC Full timeDomino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Greeting CustomersTaking OrdersCreating a Great Customer ExperienceEnsuring Orders are Organized and...
-
Customer Service Representative
1 month ago
Statesville, North Carolina, United States Love's Travel Stops & Country Stores Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier and Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast,...