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Customer Service Coordinator

2 months ago

Nashville, Tennessee, United States Lexus of Nashville Full time
Job Overview

Lexus of Nashville is seeking a dedicated full-time Customer Service Coordinator to enhance our team. The ideal candidate will possess a positive demeanor and maintain a professional appearance. Success in this role requires excellent multitasking abilities and a commitment to following a structured schedule.

COMPENSATION: $16/HR, $17 AFTER 90 DAYS

PAYMENT FREQUENCY: WEEKLY

EMPLOYEE BENEFITS:

  • Comprehensive health and dental coverage
  • Closed on Sundays and all major holidays
  • Paid time off for vacations
  • Paid training sessions
  • Vehicle reimbursement options
  • Retirement account matching
  • Holiday savings program

Key Responsibilities:

  • Welcomes service clients and identifies the purpose of their visit.
  • Guides clients to the appropriate department, informs the relevant personnel of their arrival, and introduces them to the service advisor.
  • Interacts with callers and visitors in a courteous, professional, and efficient manner.
  • Operates vehicles to and from service areas and parking as required.
  • Assists clients with loaner vehicle arrangements.
  • Handles incoming phone inquiries, directing calls to the correct department or individual, or taking detailed messages when necessary.
  • Books service appointments.
  • Prepares refreshments and maintains cleanliness in the cafe area.
  • Understands and adheres to receptionist protocols and procedures.
  • Provides support with dealership operations as needed.

Note: This position involves exposure to both indoor and outdoor environments, requiring movement between buildings and transportation modes throughout various seasons.

All candidates must successfully complete pre-employment assessments, including background checks, motor vehicle records, drug screening, credit evaluations, and possess a valid driver's license.

Job Posted by ApplicantPro