Customer Service Parcel Coordinator

2 days ago

Nashville, Tennessee, United States Fedex Ground Full time
Job Summary

This role is responsible for coordinating the inbound and outbound package activities of the in-center parcel management operation. The successful candidate will have primary responsibility for receiving, processing, staging, and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with limited supervision.

Key Responsibilities
  • Coordinate all shipping related services and activities, including maintaining logs of incoming and outgoing parcels, preparing parcels for pickup by delivery drivers, and sorting incoming parcels.
  • Utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis.
  • May pick-up and deliver customer packages throughout the hotel facility.
  • Provide customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, and is able to satisfy those needs with a minimum amount of supervision.
  • Assemble parcels and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
  • Utilize pallet jacks and other large package handling equipment, where applicable.
  • Follow all Equipment Safety and Package Security guidelines.
  • Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
  • Ensure quality customer service is given to customers by providing packaging services and offering information about company products and services.
  • Offer assistance to customers by suggesting appropriate shipping methods and maintaining inventory of shipping supplies.
  • Set priorities of customer requests.
  • Maintain high levels of customer service.
  • Use sound judgment to resolve customer service issues or refunds.
  • Employ investigative research for mis-labeled packages.
  • Troubleshoot routine equipment problems.
  • May provide leadership on assigned shifts and direct work of other team members.
  • Perform multiple tasks at the same time.
  • Follow instructions of supervisors and assist other team members in performing center functions.
  • Collate, sort, and organize communications and other forms of information provided by customers and the venue.
  • Assist in the training of center team members.
  • Operate the point of sale terminal (POS) ensuring package handling fees are collected.
  • Perform daily close-out procedures on POS.
  • May assist team members in goal setting and skill development.
  • Perform administrative duties, including bidding, ordering supplies, and inventory control.
  • May operate photocopy, binding, and other business center equipment.
  • Take customer orders, give pricing information, perform consultative selling to customers, and explain the benefits of digital printing technology to customers.
  • May pick-up and deliver customer orders.
  • Follows copying protocol (copyright law, confidentiality, and careful handling of original documents).
  • Prepares bank deposit slips.
  • Perform all other duties as needed or requested.
Requirements
  • High School Diploma or equivalent education required.
  • Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred).
  • Proven strong organization and planning skills.
  • Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment.
  • High integrity individuals who present a professional image through effective written and verbal communication skills.
  • Excellent team-building and collaborative skills; ability to develop strong customer relationships.
  • Strong problem-solving skills.
  • Ability to accurately translate and record information into electronic tracking systems with 100% accuracy.
  • Proficiency with computer systems and ability to learn new software applications quickly.
  • Ability to pass an OSHA certification for any equipment in the center calling for such certification.
  • Ability to move 75 pounds unassisted.
  • Ability to maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person.
  • Physical stamina to walk up to 10 miles per shift.

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