Nighttime Reception Associate
1 week ago
Part-Time PM Front Desk Agent
Job Category: Front Office
Requisition Number: PARTT003174
Job Overview
As a Part-Time PM Front Desk Agent, you will play a crucial role in ensuring that every guest experiences exceptional service. Your primary responsibility will be to create a welcoming atmosphere that includes greeting guests warmly and providing assistance with their needs.
Key Responsibilities
- Deliver outstanding guest service by maintaining a friendly and professional demeanor.
- Ensure total guest satisfaction by addressing concerns and resolving issues promptly.
- Maintain a secure environment by adhering to safety and security protocols.
- Foster positive relationships with colleagues to promote a collaborative work environment.
Essential Functions
- Greet guests with a sincere welcome and maintain eye contact.
- Utilize effective communication skills to understand and respond to guest requests.
- Implement operational strategies to optimize occupancy and revenue.
- Handle cash transactions and maintain accurate financial records.
- Collaborate with other departments to ensure seamless hotel operations.
Additional Duties
Adhere to company standards and project a positive image of Auro Hotels at all times. Complete training as required and maintain a professional appearance.
Qualifications
High school diploma or equivalent experience preferred. Strong communication skills and the ability to perform basic math are essential. Flexibility in scheduling, including evenings and weekends, is required.
Work Environment
This position typically operates in a climate-controlled environment, with occasional outdoor work as necessary. Physical demands include standing for extended periods and lifting up to 40 pounds.
Skills
Dedicated: Committed to providing excellent service.
Flexible: Able to adapt to changing schedules and responsibilities.
Impactful: Motivated to contribute positively to the organization.
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