Customer Service Representative
1 month ago
CVR Associates, INC is seeking a highly skilled and experienced Customer Service Specialist to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
Key Responsibilities
- Interview applicants to obtain necessary documentation and complete files as required.
- Determine eligibility and/or ineligibility, verify data, process applications, issue vouchers, and conduct home visits as necessary.
- Assist clients with inquiries and/or problems concerning their housing needs, providing direction and resolutions.
- Provide landlord interface assistance, including abatement and inspections.
- Investigate client issues, determining causes and suggesting action plans for resolutions.
All additional duties as assigned by supervisor.
Qualifications
- Bachelor's degree plus one year of experience working with the public in a Housing Choice Voucher Program or similar relevant experience.
- OR High School diploma plus a minimum of four years experience working with economically and socially disadvantaged individuals and/or families in a similar capacity.
- Proficiency with current office technology and software applications.
- Prior work experience in an office environment is a plus.
CVR Associates, INC is a multi-disciplinary team of affordable housing industry leaders, specializing in program administration and community redevelopment. With over 400 employees and offices across the United States, we provide program management of more than 46,000 Housing Choice Vouchers and have provided oversight in excess of $2 billion in affordable housing development for multiple clients.
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