Customer Experience Representative

1 week ago


San Antonio, Texas, United States Serenity Healthcare, LLC Full time
{"title": "Customer Care Specialist", "description": "About the Role

Serenity Healthcare, LLC is a leader in the field of healthcare technology, using advanced medical devices to give patients long-term success even when other treatments have failed.

We are seeking a Customer Care Specialist to join our team in San Antonio, TX. As a key member of our team, you will be responsible for helping patients heal using TMS treatment.

Responsibilities
  • Be the face of Serenity Healthcare, providing exceptional customer service to patients and their families.
  • One-on-one coaching and commitment to patients during treatment, ensuring their comfort and well-being.
  • Graduate Serenity's paid TMS training program, gaining expertise in our revolutionary technological approach to healthcare.
  • Own outcomes of patient treatment, working closely with our team to achieve successful results.
Qualifications
  • High School Diploma/GED.
  • Three years' work experience in customer service, with a strong customer service mindset.
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.
What We Offer
  • Accelerated healthcare career growth, with rapid advancement opportunities.
  • Insurance benefits (Medical, Dental, Vision) and 401K.
  • 20 days off annually (10 PTO days and 10 Holidays).
  • Employee access to Serenity's treatment options.
", "lang_code": "en-US"}

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