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Customer Experience Specialist

2 months ago

San Antonio, Texas, United States Conduent Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Conduent. As a Customer Service Representative, you will play a critical role in providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Assist customers with inquiries and concerns regarding their Debit card accounts
  • Provide accurate and timely information to customers over the phone
  • Escalate complex issues to supervisors and managers as needed
  • Assist with data entry and other administrative tasks as required
  • Work collaboratively with the call center team to achieve customer satisfaction and service level goals
Requirements
  • High School Diploma or equivalent required
  • Minimum 1 year experience in a call center or customer service role
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Knowledge of PCs and related software
  • Experience with data entry and 10-key calculators
About Conduent

Conduent is a leading provider of business process services and solutions, delivering mission-critical services to Fortune 100 companies and governments. We are committed to creating exceptional outcomes for our clients and the millions of people who count on us.

We are an equal opportunity employer and value diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our commitment to excellence and customer service.