Network Operations Center Technician II

4 days ago


Reston, Virginia, United States The BayTech Group Full time

Tier 2 NOC Support Role

The BayTech Group is seeking a skilled Tier 2 NOC Support Specialist to join our Operations and Support team. This role involves providing 24x7x365 support, managing network and infrastructure issues, and working across teams to resolve problems within SLAs.

Key Responsibilities:

  • Monitor systems and network performance to identify potential issues.
  • Troubleshoot software applications, services, and network problems to ensure minimal downtime.
  • Conduct incident management and reporting to ensure timely resolution and root cause analysis.
  • Mentor junior staff and verify their work to ensure high-quality support.
  • Develop and maintain system-specific documentation to support knowledge sharing and onboarding.

Requirements:

  • 3+ years of experience as a system administrator, cloud operator, or similar role.
  • Proven experience with network troubleshooting and layer 1 equipment.
  • Proficiency with Windows/Linux systems, cloud deployments (Virtuozzo, VMware vSphere).
  • Strong troubleshooting and communication skills to effectively collaborate with teams.
  • Ability to work shifts on-site and manage tasks independently.

Preferred Skills:

  • Experience with VMware, Virtuozzo, Windows Server, and Linux.
  • Familiarity with tools like Puppet, Proxmox, Solarwinds, Jira, and more.

Benefits:

  • Medical, Vision, Dental insurance, 401(k) plan.


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