Network Operations Center Technician

3 days ago


Reston, Virginia, United States Apex Systems Full time
Job Title: Network Operations Center Technician

The Network Operations Center Technician plays a critical role in ensuring the reliability and performance of our national voice, data, and video network. This position requires a high level of technical expertise and strong problem-solving skills to identify and resolve complex network issues.

Key Responsibilities:
  • Monitor and manage network events, including fault and performance management duties
  • Provide advanced technical support and triage activities for network elements and fiber transport facilities
  • Collaborate with IP network, switch, and fiber transport engineers, as well as field technicians and outside plant construction teams
  • Utilize various network monitoring tools and element management systems to detect and resolve service-impacting events
  • Serve as the primary point of contact for other Network Operations Centers
  • Open and work technical support tickets for service-impacting events involving 3rd party support vendors
  • Act as a liaison and provide high-level internal and external customer satisfaction
  • Set up and manage outage/repair bridges to restore service to normal operating conditions
  • Maintain and comply with standard company technical and administrative procedures
  • Answer inbound calls and open, update, and close tickets for customer-impacting events, outages, and maintenance
  • Compose and send notifications, alerts, and emails informing wide audiences of network outages, jeopardies, and other service-impacting events
Qualifications:
  • Technical degree preferred, or equivalent work experience plus one or more relevant certifications required
  • Relevant certifications include, but are not limited to: CCNA, JNCIA, Metaswitch, Ciena associate, SCTE-ISBE, ITIL, etc.
  • Knowledge of ITIL best practices, including Monitoring & Event Management, Incident Management, Change Management, and Problem Management processes, is helpful


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