Desktop Support Specialist
4 weeks ago
At SummitHR, we are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have a strong background in hardware and software support, with the ability to troubleshoot and resolve technical issues in a timely manner.
Key Responsibilities:
- Provide technical support and issue resolution for desktop computers and other network devices
- Configure client equipment to connect to network resources and run necessary software applications
- Provide training to clients on the use of Citrix services and VPN connectivity for remote access
- Maintain client hardware, including PC and MAC workstations, printers, and mobile devices
- Troubleshoot hardware issues, including video cards, USB devices, and drivers
- Troubleshoot Activesync and other mobile device technologies
- Publish and manage Citrix applications
- Perform Lite Server administration
- Create and manage Active Directory accounts, groups, and permissions
- Install, configure, and manage print queues
- Basic knowledge of domain services and policies
- Troubleshoot DNS, DHCP, and TCP/IP issues
Requirements:
- Bachelor's degree in a related field (or equivalent experience)
- Technical certifications and training a plus
- 2-4 years of experience in a relevant field
- Valid driver's license
- Excellent communication and organizational skills
- Ability to manage multiple projects and prioritize work in a fast-paced environment
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