Desktop Support Specialist

1 week ago


Los Angeles, California, United States SourcePro Search, LLC Full time
Job Title: Desktop Analyst

We are seeking a highly skilled Desktop Analyst to join our team at SourcePro Search, LLC. As a Desktop Analyst, you will provide technical support and services to our end-users, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities:
  • Provide technical support and services to end-users, including troubleshooting, installation, configuration, and maintenance of firm-approved applications, hardware, and peripheral devices.
  • Set up and configure audio-visual equipment, including audio and video teleconferences, PowerPoint presentations, and web conferences.
  • Support the setup and configuration of firm-approved mobile devices, including iPhones and iPads.
  • Troubleshoot and update tickets escalated from the first-level Helpdesk in the firm-approved ticketing system.
  • Maintain the firm's printer assets and escalate issues to vendors when necessary.
  • Handle technical issues in a controlled manner, interfacing with the user community in high-pressure situations.
  • Ensure all assistance provided is in compliance with department policies, procedures, and standards.
Requirements:
  • Minimum of two years of experience providing technical support to end-users in a professional services environment.
  • Law firm experience is preferred.
  • Excellent communication and interpersonal skills, with the ability to listen and communicate clearly and effectively.
  • Ability to work independently and as part of a team, with a high level of customer service and attention to detail.
  • Proven ability to notice and pay attention to details, with a strong understanding of desktops, laptops, peripheral devices, and configuration issues.
  • Familiarity with Windows 10 operating system, Microsoft Office suite, and legal-specific software.
  • Ability to independently learn new software applications and technologies quickly and thoroughly.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive work environment.
  • Professional development and growth opportunities.


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