FHA Mortgage Origination Specialist

4 days ago


Albuquerque, New Mexico, United States 00100 LEIDOS, INC. Full time
Mortgage Origination Opportunities

Leidos is seeking experienced Mortgage Origination Professionals to support the US Department of Housing and Urban Development (HUD) at the FHA Resource Center in Albuquerque, NM and Indianapolis, IN.

Job Summary

As a Mortgage Origination Customer Service Representative, you will utilize your mortgage background to provide exceptional customer service, answering calls and emails from the lending industry and the public on FHA guidelines and procedures.

Key Responsibilities
  • Provide excellent customer service and support to clients
  • Use knowledge of the mortgage industry to locate answers in a knowledge database
  • Follow standard operating procedures for various topics, systems, and contact channels
  • Document all contacts in a database
  • Stay up-to-date on FHA mortgage processes and procedures
Requirements
  • High School diploma or General Educational Development (GED) certificate
  • Minimum of 2 years of mortgage origination experience
  • Minimum of 1 year of contact center experience or telephone customer service experience
  • Ability to obtain a Public Trust Security clearance
Preferred Qualifications
  • Bilingual (Spanish & English)
  • Strong FHA Knowledge/background
  • Contact Center experience (Omnichannel)
Benefits
  • Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
  • Paid Time Off (PTO) accrued based on Leidos policy
  • Ten paid holidays per year
  • Ongoing training to promote success
  • Tuition reimbursement based on Leidos' policy
  • Discounted Leidos stock purchase and other Employee Discounts


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