FHA Mortgage Origination Specialist

1 week ago


Albuquerque, New Mexico, United States 00100 LEIDOS, INC. Full time
Mortgage Origination Opportunities

Leidos is seeking experienced Mortgage Origination Professionals to support the US Department of Housing and Urban Development (HUD) at the FHA Resource Center in Albuquerque, NM and Indianapolis, IN.

Job Summary

As a Mortgage Origination Customer Service Representative, you will utilize your mortgage background to provide excellent customer service, answering calls and emails from the lending industry and the public on FHA guidelines and procedures.

Responsibilities
  • Provide customer service and support to the lending industry and the public on FHA guidelines and procedures.
  • Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client requests.
  • Follow standard operating procedures for various topics, systems, and contact channels.
  • Document all contacts in a database.
  • Stay up-to-date on FHA mortgage processes and procedures.
Requirements
  • High School diploma or General Educational Development (GED) certificate.
  • Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
  • Minimum of 1 year of contact center experience or telephone customer service experience.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Preferred Qualifications
  • Bilingual (Spanish & English), verbal and written.
  • Strong FHA Knowledge/background.
  • Contact Center experience (Omnichannel).
Benefits
  • Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks your first year.
  • Ten paid holidays per year.
  • Ongoing training to promote your success.
  • Tuition reimbursement is based on Leidos' policy.
  • Discounted Leidos stock purchase and other Employee Discounts.

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.



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