FHA Mortgage Origination Specialist
2 months ago
Leidos is seeking experienced Mortgage Origination Professionals to support the US Department of Housing and Urban Development (HUD) at the FHA Resource Center in Albuquerque, NM and Indianapolis, IN.
Job SummaryAs a Mortgage Origination Customer Service Representative, you will utilize your mortgage background to provide exceptional customer service, answering calls and emails from the lending industry and the public on FHA guidelines and procedures.
Key Responsibilities- Provide excellent customer service and respond to inquiries on FHA mortgage policies and procedures.
- Use your knowledge of the mortgage industry to locate answers in a knowledge database and document all contacts in a database.
- Follow standard operating procedures for various topics, systems, and contact channels.
- Stay up-to-date on FHA mortgage processes and procedures.
- High School diploma or General Educational Development (GED) certificate.
- Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
- Minimum of 1 year of contact center experience or telephone customer service experience.
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
- Bilingual (Spanish & English), verbal and written.
- Strong FHA Knowledge/background.
- Contact Center experience (Omnichannel).
- Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
- Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks your first year.
- Ten paid holidays per year.
- Ongoing training to promote your success.
- Tuition reimbursement based on Leidos' policy.
- Discounted Leidos stock purchase and other Employee Discounts.
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