Customer Service Team Lead

1 day ago


Troy, Ohio, United States Illinois Tool Works Full time

Job Summary: We are seeking a highly skilled Customer Care Team Lead to join our team at Illinois Tool Works. As a key member of our Customer Care team, you will be responsible for leading a team of non-exempt employees to provide exceptional customer service.

Key Responsibilities:

  • Develop and implement tactical day-to-day work instructions to ensure efficient customer service delivery.
  • Lead a team of customer service representatives to achieve exceptional customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Provide coaching and training to team members to improve customer service skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Proven experience in customer service leadership or management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex customer issues and develop effective solutions.
  • Strong leadership and team management skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and dynamic work environment.


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