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Customer Care Specialist
2 months ago
Peter Schiro - State Farm Agency is seeking a dedicated and professional individual to fill the role of Customer Service Representative. This position is centered around delivering exceptional customer service for a reputable State Farm Agent.
If you possess a knack for customer engagement and have a deep understanding of client needs, we invite you to consider this opportunity. As a Customer Service Representative, your primary goal will be to foster customer loyalty and enhance the overall experience of State Farm Insurance clients.
Key Responsibilities:
- Manage incoming calls and warmly welcome clients.
- Build and maintain customer relationships, ensuring follow-ups as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Utilize a customer-centric, needs-based approach to educate clients about various insurance products.
As a member of the agency team, you will enjoy:
- Competitive hourly wage with potential commissions and bonuses based on experience.
- Paid time off, including vacation and personal/sick days.
- Retirement savings plan.
- Valuable industry experience.
- Opportunities for professional growth and advancement within the agency.
Qualifications:
- Prior customer service experience is preferred.
- Strong communication skills, both written and verbal.
- Self-driven and motivated.
- Attention to detail is essential.
- Proactive problem-solving abilities.
- Ability to thrive in a collaborative team environment.
- Skilled in assessing customer needs and conducting effective interviews.
- Capability to build rapport with clients.
- Property Casualty license (must be obtained).
- Life and Health license (must be obtained).
This position is with a State Farm independent contractor agent. Employees of State Farm agents must successfully complete any required licensing and training programs. State Farm agents operate as independent contractors and hire their own staff. Employees of State Farm agents are not employees of State Farm.
