Patient Account Specialist Senior
4 days ago
As a Senior Patient Account Specialist at Christus Health, you will play a critical role in providing exceptional medical collection services to our patients. This position requires a strong background in medical collections, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Collection Services: Provide medical collection services for TLRA collection units, utilizing a strong background in medical collections to successfully resolve accounts placed with TLRA for collection.
- Account Resolution: Perform collection activities related to follow-up and account resolution, including communication with patients, clients, reimbursement vendors, and other external entities while adhering to all client, state, and federal guidelines.
- Documentation: Document and update patient account information in TLRA's collection software system timely and accurately to include appropriate account status.
- Customer Service: Handle inbound patient and/or carrier calls promptly and professionally, providing assistance and resolution to account inquiries, issues, and requests.
- Research and Analysis: Perform research and analysis of account issues and strive to resolve problems timely and accurately.
- Productivity Standards: Ensure daily productivity standards are met.
- Patient Relations: Promote positive patient relations by communicating in a manner that demonstrates respect for the human dignity of patients and/or their families.
- Education: High School diploma or equivalent years of experience required.
- Experience: 3-5 years of experience preferred, with experience in a Customer Service call center environment with a focus on healthcare billing/collections or collection agency environment required.
- Skills: Solid knowledge and utilization of desktop applications, including Word and Excel, are essential. General hospital A/R accounts knowledge is required.
TBD
Full-Time
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