Patient Intake Coordinator

1 week ago

Ashland, Kentucky, United States AdaptHealth LLC Full time

Job Type

Full-time

About AdaptHealth

At AdaptHealth, we are dedicated to providing comprehensive home medical equipment solutions that empower individuals to thrive outside of clinical settings. We are currently seeking enthusiastic candidates who are committed to enhancing the quality of life for our patients. If you are driven by a desire to make a significant difference, we invite you to explore this opportunity.

Position Overview: Intake Specialist

The Intake Specialist plays a crucial role in our operations, encompassing a variety of tasks such as precise data entry, inventory management, and effective communication with referral sources. This position requires adept use of technology to document patient interactions and ensure a seamless intake process. Schedules may vary based on branch needs.

Key Responsibilities:

  • Process referrals within designated timeframes while adhering to established productivity and quality benchmarks.
  • Engage with referral sources, physicians, and their teams to ensure timely routing of documentation for necessary signatures.
  • Accurately input referrals into the appropriate systems based on referral type.
  • Collaborate with local branch leadership to ensure the provision of suitable inventory and services.
  • Support other regional team functions as required.
  • For non-Medicaid patients, communicate financial responsibilities, collect payments, and document accordingly.
  • Follow company protocols to determine the most suitable shipping methods for service delivery.
  • Respond to incoming calls promptly and assist callers effectively.
  • Review medical records for non-sales assisted referrals to ensure compliance with standards prior to service delivery.
  • Demonstrate expertise in payer guidelines and clinical documentation to assess qualification status and compliance for all equipment and services.
  • Work with community referral sources to obtain compliant documentation in a timely manner to streamline the referral process.
  • Contact patients when documentation does not meet payer guidelines to provide updates and suggest alternative options.
  • Collaborate with the sales team to gather necessary documentation to facilitate the referral process and strengthen referral source relationships.
  • Navigate multiple online EMR systems to retrieve relevant documentation.
  • Coordinate with the verification team to ensure all requirements are met for accurate patient information and payment processing.
Skills and Qualifications:
  • Strong interpersonal skills for effective interaction with patients, referral sources, and team members.
  • Ability to make informed decisions.
  • Analytical mindset with a keen attention to detail.
  • Excellent verbal and written communication skills.
  • Outstanding customer service and telephone etiquette.
  • Proficient in computer applications, particularly Microsoft Office.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Willingness to learn new technologies and understand data flow through various systems.
Minimum Qualifications:
  • High School Diploma or equivalent.
  • At least one year of relevant experience in healthcare administration, financial services, insurance customer service, claims processing, billing, or call center operations.
  • Experience in a Medicare-certified home medical equipment, infusion, or home health environment that routinely interacts with insurance billing is preferred.

AdaptHealth is committed to fostering a diverse and inclusive workplace. We do not discriminate against employees or applicants based on race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all aspects of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

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