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Customer Service Team Member

2 months ago

San Mateo, California, United States Michaels Stores Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our store team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience, and maintaining a well-organized store environment.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Assist customers in finding products, answering questions, and providing solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and returns.
  • Participate in visual merchandising and store recovery, maintaining a visually appealing store environment.
  • Collaborate with colleagues to achieve sales goals, promote products, and drive business results.
  • Stay up-to-date on product knowledge, promotions, and company initiatives to provide informed and engaging customer interactions.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and interpersonal skills, with a focus on customer service.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer

As a Customer Service Team Member at Michaels, you will enjoy a competitive salary, opportunities for career growth and development, and a comprehensive benefits package. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.