Assistant General Manager

2 days ago

Lakewood, California, United States Macerich Full time
About the Role

We are seeking a highly skilled and motivated Assistant General Manager to join our team at Macerich Management Company's Lakewood Center Mall. As a key member of our operations team, you will play a critical role in ensuring the successful execution of our business strategies and promoting exceptional customer service.

Key Responsibilities
  • Assist the General Manager in implementing strategic initiatives, including strategic plans, business plans, and business initiative programs.
  • Work closely with the Operations Manager to ensure all capital and major projects are on schedule and within budget.
  • Assist in regular reviews, evaluations, and updates of strategic and business plans, and forecasts.
  • Coordinate with Leasing, Business Development, and Shared Services in the preparation and continuous evaluation of property forecasts, billing, and collection processes.
  • Perform analytical reviews of sales reports and complete sales variance reports.
  • Work in partnership with the Operations Manager, Security, and contracted security providers to ensure a safe and pleasant shopping environment and preservation of physical assets.
  • Ensure performance of housekeeping and maintenance contractors meets company expectations.
  • Assist with bids and execute property maintenance contracts.
  • Monitor monthly financial statements and manage expense variances.
  • Analyze incident reports, assess risk, and make recommendations for improvements.
  • Foster strong working relationships with law enforcement, city departments, and community organizations.
  • Work with the Marketing Manager to support the Marketing department in generating traffic and sales and forging stronger relationships with key audiences.
  • Establish and maintain positive alliances with retailers and understand their business to maximize sales productivity and success.
  • Provide support to Leasing efforts, coordinating with them to ensure the correct balance between income generation and merchandise mix is achieved for the center's short- and long-term benefit.
  • Participate in relationships between Tenant Coordination and Real Estate departments and the property, customer, contractor, community, and city departments.
  • Work with the Property Manager to align, focus, and unleash the talents of each member of the mall team to increase value to the property.
Requirements
  • A college degree is required.
  • Advanced knowledge of Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
  • A valid driver's license is required.
  • All applicants must be able to perform the essential functions of the position, including corresponding core job requirements, with or without a reasonable accommodation.
What We Offer

Macerich offers a competitive salary range of $76,000 to $100,000 per year, plus annual bonus eligibility. We also provide best-in-class benefits with affordable employee contribution levels, annual paid time off, 12 paid holidays, and 80 hours of sick time annually. Additionally, we offer savings accounts for your future through 401K and Health Savings Accounts, participation in the Company stock program at a discount, 24 paid volunteer hours annually, and employer charitable match benefit.

We are committed to creating a diverse, inclusive, and equitable workplace where all employees can thrive. We prioritize diversity, inclusivity, and equity, benefiting our employees, workplaces, and communities. We actively seek talented individuals from diverse backgrounds, recognizing the strength it brings. Our goal is to create a thriving, respectful environment that celebrates uniqueness and fosters learning. We are proud of our practices promoting equal employment and advancement opportunities. Macerich welcomes all qualified applicants, regardless of protected characteristics.

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