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Operations Manager

2 months ago

Lakewood, California, United States Biolife Plasma Services Full time
About BioLife Plasma Services

We are a leading provider of plasma-derived therapies, dedicated to improving the lives of patients with rare and serious diseases. Our team is passionate about delivering exceptional customer service and ensuring the highest quality of products.

Job Summary

We are seeking an experienced Assistant Manager to join our team at our Lakewood, CA location. As an Assistant Manager, you will play a key role in supporting the center manager and management team in achieving production and cost goals while maintaining compliance with regulatory and quality requirements.

Key Responsibilities
  • Operational Management (60%):
    • Ensure compliance with all federal, state, local, and company-specific rules, regulations, and practices related to quality, safety of products, donors, and employees, and proper performance of day-to-day activities.
    • Assist the center manager in identifying and implementing improvements and changes to center processes.
    • Participate in the correction and prevention of audit findings.
    • Prepare routine reports and keep management apprised of center operations and operational issues.
    • Ensure high levels of customer service and satisfaction.
  • Employee Development (40%):
    • Manage and develop talent within the center.
    • Participate in the selection of new staff and management within the center.
    • Train, coach, and mentor staff.
    • Participate in the interviewing of center staff and assist in the selection of center staff.
    • Foster teamwork and work collaboratively with staff, peers, and management to achieve business goals.
Requirements
  • Currently licensed or certified in the state where duties will be assigned: Certified Phlebotomy Technician 1 (CPT1), Certified Phlebotomy Technician 2 (CPT2), Clinical Laboratory Scientist (CLS), or Medical Laboratory Technician (MLT).
  • Minimum of one year of relevant work experience, preferably in a regulated industry or an equivalent combination of education and experience.
  • Effective communication, interpersonal, technical, and troubleshooting skills.
  • Ability to coach and develop a team of diverse individuals.
  • Ability to understand, communicate, and apply technical documents and instructions.
  • Demonstrated ability to multi-task and prioritize.
  • Aptitude for working with production, financial, marketing, and other statistical data is desirable.
  • Requires obtaining and maintaining Cardiopulmonary Resuscitation (CPR) and AED certification.
Working Conditions
  • Requires ability to stand and walk for entire work shift.
  • Potential exposure to blood-borne pathogens.
  • Requires occasional bending, stooping, kneeling, crouching, leaning, reaching above shoulders and below knees, and lifting to 50 pounds.
  • Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
  • Requires ability to communicate verbally with donors, in person and on the phone.
  • Requires depth perception and vision at all distances.
  • Occasional travel (less than 10%).