Assistant Store Manager

6 days ago

Lakewood, California, United States Rack Room Shoes Full time

**Job Summary**

The Assistant Store Manager plays a vital role in the success of Rack Room Shoes by assisting the Store Manager in overseeing all aspects of store operations. This includes ensuring compliance with company policies and procedures, providing leadership and guidance to store staff, and assuming responsibility for store operations in the absence of the Store Manager.

**Key Responsibilities**

• Primary responsibility is the safety and welfare of employees and customers.

• Create and maintain an excellent customer shopping experience.

• Maintain and reinforce current service level standards.

• Provide service training and leadership to staff members.

• Manage customer issues with a sense of urgency and to the satisfaction of our customer.

• All POS terminal transactions in accordance with policy and procedure.

• Sales, Discounts and Refunds.

• Loyalty.

• Open/Closing procedures.

• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

• Shipping and Receiving.

• Price Management (Price Changes, Markdowns etc.).

• Singles.

• Damaged Merchandise.

• Conducting a Physical Inventory.

• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

• Merchandise Placement.

• Sales floor maintenance and housekeeping.

• Promotional event directions, materials and signage.

• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

• Scheduling.

• Payroll budget compliance.

• Time and Attendance.

• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

• Utilization of all available training tools.

• Consistent reinforcement of operational standards.

• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.

• Work towards a complete understanding of managing all day to day operations.

**Working Relationships**

• Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

**Requirements**

• An approved background check.

• Effective verbal and written communication skills.

• Managerial and organizational skills.

• Strong interpersonal skills necessary for customer and employee interactions.

• Strong visual merchandising skills.

• Working knowledge of footwear, accessories and shoe care.

• Basic mathematical skills.

• Knowledge of Corporate and Store Operations policies and procedures.

• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Rack Room Shoes is an equal opportunity employer and welcomes applications from diverse candidates.

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