Customer Service Representative

4 weeks ago

Savannah, Georgia, United States Mass Markets Full time
Job Summary

As a Call Center Representative at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling. You will also research systems to find missing information, coordinate with other departments to resolve issues, and accurately document and process customer claims. Additionally, you will lead fact-finding discussions to determine the best options for the customer.

Key Responsibilities
  • Handle inbound and outbound contacts in a courteous and timely manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research systems to find missing information
  • Coordinate with other departments to resolve issues
  • Accurately document and process customer claims
  • Lead fact-finding discussions to determine the best options for the customer

About Mass Markets

Mass Markets is a company that values customer satisfaction and seeks to provide excellent service to its clients. As a Call Center Representative, you will be an integral part of our team, working closely with other departments to ensure that customer needs are met. If you are a motivated and customer-focused individual, we encourage you to apply for this role.

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