Technical Support Specialist III

4 days ago


Lexington, Kentucky, United States University of Kentucky Full time
Job Title: Technical Support Specialist III

Join the University of Kentucky's Office of Philanthropy & Alumni Engagement as a Technical Support Specialist III. In this role, you will be responsible for designing and developing Tableau reports and dashboards based on PAE requirements. You will collaborate with stakeholders to gather report specifications, ensure data accuracy, and optimize Tableau visualizations for usability, performance, and aesthetics.

Key Responsibilities:
  • Conduct quality assurance testing on Tableau reports
  • Provide support and training to PAE users on Tableau best practices
  • Develop reports using Salesforce (RADAR), Crystal Reports, SQL, Excel, and other tools
  • Perform data validation, document processes, and build dashboards to ensure data quality
  • Summarize variances in data with recommendations for improvement
Requirements:
  • Strong analytical, communication, and interpersonal skills
  • Ability to independently identify problems and analyze multiple data sources
  • Proven success in collaborating with teams
  • Computer software and hardware knowledge, and computer security knowledge
Preferred Qualifications:
  • Bachelor's degree and six years of related experience
About the University of Kentucky:

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.



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